Refund policy

Returns & Exchanges

Flight Risk Running and Jabby Enterprises LLC are not responsible for item(s) damaged in transition, for the condition of item(s) after they've been delivered, or for item(s) that may have been lost or stolen. If you have an issue with your order, please contact us and we will do our best to address the issue. 

Returns: 

Returns may be considered by Flight Risk on a case-by-case basis and granted at the sole discretion of Flight Risk. We accept returns of unworn, unwashed merchandise provided that it is returned no later than 30 days from the date of delivery and that all original tags are attached.

The customer will be responsible for return shipping, which will be taken out of the refund total.To ensure returns are promptly processed, include with your returned item(s) the original packing slip. Alternatively, you may write your order number on the outside of the package. 

Customers within the United States will be provided with a shipping label after their return request is approved. Once the return has been received and inspected for wear or use, Flight Risk will issue a refund to the customer's original form of payment. Please note that your bank or financial institution is ultimately responsible for crediting your account once we approve a refund.

Item(s) showing signs of wear or damage will be returned to the customer and no refund will be issued. Flight Risk is not responsible for item(s) damaged due to not following the proper washing instructions indicated on the merchandise.

Products with manufacturing defects are eligible for free return or exchange.

How do I begin my return?

To begin your exchange, login to your customer account here and follow the steps below. 

  1. Click the order you would like to return.
  2. If your order has more than one item, then select the items that you want to return.
  3. Select a return reason.
  4. Click Request return.

If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label. After the product is returned, you will receive your refund.

 

Exchanges:

Exchanges may be considered by Flight Risk on a case-by-case basis and granted at the sole discretion of Flight Risk. We accept exchanges of unworn, unwashed merchandise provided that it is returned no later than 30 days from the date of delivery and that all original tags are attached.

The customer will be responsible for shipping costs associated with the exchange. To ensure exchanges are promptly processed, include with your returned item(s) the original packing slip. Alternatively, you may write your order number on the outside of the package. Customers within the United States will be provided with a shipping label after their return or exchange request is approved. 

Once the return has been received and inspected for wear or use, Flight Risk will send an exchange order to the customer based on the customer's request.

Item(s) showing signs of wear or damage will be returned to the customer and no exchange will be processed. Flight Risk is not responsible for item(s) damaged due to not following the proper washing instructions indicated on the merchandise. 

Products with manufacturing defects are eligible for free return or exchange.

How do I begin my exchange?

To begin your exchange, login to your customer account here and follow the steps below. 

  1. Click the order you would like to exchange.
  2. If your order has more than one item, then select the items that you want to exchange.
  3. Select a return reason and add what you would like to exchange in the notes section. Please include the product name, size, and color you are requesting.
  4. Click Request return.

If your exchange request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label. After the product is returned, you will receive an invoice for the cost of shipping the new product. Once the invoice is paid, the exchange product will be shipped to you.

FAQS:

Is my order eligible for free return or exchange?

We do our best to only give our customers the best quality merchandise. However, we do understand there may be occasional cases where products may have manufacturing defects. Merchandise with manufacturing defects are eligible for free return or exchange. Please email flightriskrunning@gmail.com with a picture of the merchandise and our customer support team will assist you directly with your return or exchange.